SHIPPING AND RETURNS

Do you ship to my country?

Yes, there is worldwide shipping for most international destinations. If you do not find your destination at the checkout, please drop us an email, and we will see what we can do for you.

If I order more than one print, can they be packaged together to save on shipping?

As long as they are in the same order, they will ship together. If you place more than one order, we can’t guarantee they will ship together. A request would need to be emailed to put the orders together. When you buy more than one item from the Sassy Crayon, any additional open edition prints and merchandise purchased from our shop will have reduced shipping!

How much is shipping?

Standard shipping rates are calculated at checkout. If you want a rush order, please send an email. 

How long does shipping take?

Orders take 3-5 business days to create.

Shipping within the UAE takes anywhere from 1-6 business days for fine art and special edition prints. For open edition prints and merchandise it can take 10 – 15 working days.

Shipping internationally can take anywhere from 7-16 business days for fine art and special edition prints. For open edition prints and merchandise it will take up to 5 working days.

Please note that we aim to get our orders to you as quickly as possible. Your product will likely reach you much quicker than the above time. As each product is individually created to order, please allow us time to ensure the quality is excellent.

You will be notified once your order has been shipped and made aware of any delays in advance.

Can I track my order?

Tracking numbers are automatically emailed to you after your order has been shipped.

Do you offer returns or refunds?

Unfortunately, we do not offer returns for any products or paintings. If you have any issues with damaged items, please contact us via email at hello@thesassycrayon.com to find a solution together. Please note we will require photo proof that the item arrived damaged.   

What happens if an item is lost in shipping?

If any items are lost during shipping, we’d be more than happy to send you another item for free if you are willing to pay for shipping.

Our international shipping providers are professional and reliable, but things can happen beyond anyone’s control. We are no longer liable for items once they leave the United Arab Emirates, nor are we responsible for any duties or fees you may incur.